Return Policy

We sincerely hope you love your Luxora Amulet piece. Each item is crafted and energetically prepared with intention.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Eligibility for Returns：

We accept returns under the following conditions:

• The item is unused, unworn, and in its original condition.
• The item is returned within 30 days of delivery.
• All original packaging and tags are intact.

❗ Used or worn products are not eligible for return due to the energetic nature of our products.

Non-Returnable Items:

• Custom-made or personalized items
• Items purchased during promotional sales or with discount codes
• Items showing signs of wear, damage, or alteration

How do I return an item?

• Email us at support@luxora-amulet.com with your order number and reason for return.
• Once approved, we will provide return instructions and shipping details.
• Please ship the item back within 7 days of receiving approval.

Do I pay for the shipping cost of return?

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

How long can I receive my refund?

Once we receive and inspect your return, we will notify you of the approval or rejection.
Approved returns will be refunded to your original payment method within 5–10 business days.

Please note: Shipping costs are non-refundable.

Can I cancel my order?

In the event of an accidental order or a change of mind, please notify us immediately. If the item has not yet been dispatched, we will promptly cancel the order and process a full refund.